You are partners in the care you receive and we ask you to accept your own responsibilities in return.
- Please treat your surgery staff with due courtesy and respect. At Bellevue Group Practice we operate a policy of zero-tolerance of patients who are violent, threatening, or abusive, whether in person, over the telephone or online. We may take action to have these patients removed from the practice list, or referred to the police if appropriate.
- If you need a home visit, if possible please telephone before 10.30am. Transportation problems are not a valid reason for a home visit.
- Only ask for emergency consultations or home visits when appropriate.
- To help keep surgeries running as smoothly as possible please arrive on time for your appointment. Let us know as soon as you can if you cannot keep an appointment.
For further information, please refer to our Patient Behaviour Policy