Your Rights to Information

The Freedom of Information Act (FOI) 2000 provides members of the public with the
right access information held by public authorities.

Public authorities are required to routinely publish certain information to the public as
part of its normal business activities. This is known as a publication scheme.

The Bellevue Group Practice Publication Scheme is designed to signpost individuals
to information we proactively release as and when it becomes available. The aim of
this is to explain what information the practice makes available to the public and
where possible to provide an easy method of accessing it.

The Publication Scheme contains seven classes of information, as follows, and
information falling into each of these classes is published on our practice website:

– Who we are and what we do
– What we spend and how we spend it
– What are our priorities and how we are doing
– How we make decisions
– Our policies and procedures
– Registers
– Services we offer

All the information we proactively release is available free of charge on our website.
Our publication scheme is a useful place to start if you’re looking for information
about Bellevue Group Practice, before making a Freedom of Information request.

Information that is not published under the FOI Publication Scheme can be
requested in writing and the release of such information will be considered in
accordance with the provisions of the FOI Act 2000.

To make a Freedom of Information request, please email contact the practice via
email to, or write to:

Bellevue Surgery
Bellevue Terrace
NP20 2WQ

Who we are and what we do
Bellevue Group Practice has 19,450 patients in the Newport West Area. We are also
a member of the Newport West Cluster which is made up of 5 separate Practices.
The cluster Practices can be found on this website:

Practice details and our opening times are published on our website, this information
be accessed via
A list of the practice’s staff can be found here:
Other information is available on the practice notice boards and display tables in the
waiting areas.

What we spend and how we spend it
Bellevue Group Practice receives money from NHS Wales according to its contract
for national General Medical Services in exchange for services provided for patients.

There may be circumstances where material cannot be released because it is
confidential or commercial information or the appropriate officer designated for these
purposes, under the Act, has taken the view that it may be prejudicial to the conduct
of the Practice’s affairs.

If this is the case, we will respond to your FOI request with a formal letter
acknowledging the reasons why we are unable to give you this information.
We do not wish to publish our annual salaries, but they are available on request.

What our priorities are and how we are doing
Currently our top priority is making sure patients clinical needs are met, and doing
this safely within the constraints that general practice is currently working within in
Wales. To do this, request for appointments will be considered via a system of triage
by a clinician. We will also direct patients to other care providers, such as dentists,
opticians, and communities pharmacies, via our trained Care Navigators.

We are currently working closely with our colleagues in the Newport West Cluster to
develop and improve services for patients in the local area. Our cluster plan can be
found here:

We were last inspected by Care Inspectorate Wales in February 2016, a copy of the
inspection report is available here

How we make decisions
Organisational decisions at Bellevue Group Practice are made by the GP Partners
and management team.
Regular meetings are held to discuss organisational strategy and priorities.

Our Policies and Procedures
General policies and procedures in use within the practice include, but are not limited
– Data Protection
– Prescribing
– Violence and Aggression

All policies and procedures are available for viewing, upon request in writing, please
contact the Practice Manager via

If you have a complaint or concerns about the service you have received from the
doctors or any of the staff working in this practice, please let us know. We operate a
complaints procedure as part of the NHS system. Our complaints system meets national criteria.

A copy of our practice complaints procedure is available here:
Complaints Policy
This will give you all the information and contact details needed to lodge a

Lists and Registers
The Practice operates various CCTV cameras covering the car parks and all public
areas of the Practice.

The services we offer
In addition to routine and urgent services, we offer a range of services under contract
to the NHS, including:
– Contraceptive Services
– Minor Surgery
– Women’s Health
– Phlebotomy
– Smear tests
– Steroid injections
– Immunisations

Charges for our private services (including medical reports and travel
vaccinations) are available on request. Please telephone the surgery on 01633
256 337, or email for more information.