Patients with particular needs

Both surgeries have suitable access for disabled patients. All facilities are located on the ground floor. We also have two parking spaces outside Bellevue Surgery and in the main car park that are reserved for patients displaying a blue badge.

For patients with hearing difficulties we have a hearing loop in both surgeries.
You can also email the surgery ( click for our contact form ) or provide your mobile number for us to text information to you. However you must email the above address once an appointment has been booked if you require a BSL interpreter to attend your appointment.

Patients with significant hearing impairment should benefit from registering for My Health Online at the surgery. My Health Online enables patients to book appointments, order repeat medication, and change their contact details. Please remember to contact us ( click for our contact form ) so we can arrange a BSL interpreter if this is required.

Please let us know at the reception desk if you need assistance with hearing, sight, or any other specific requirements, or by contacting us by email ( click for our contact form ).

We can also arrange interpreting services for patients who do not speak English as a first language. Please let us know if you need this service when booking an appointment.

Please let us know if you require longer consultations due to your communication needs when booking an appointment.

Patients can be accompanied at their appointments by a carer or assistant.

The practice welcomes assistance dogs to the surgery. Dogs need to remain on a lead and in close contact with the owner. Dogs must display a special identifying harness and collar tag.

Change of address

Please inform the practice immediately if you change your address or telephone number to enable us to keep our records up to date.

If your new address is outside our practice area, we will help you to find a new GP.

Patient responsibilities

You are partners in the care you receive and we ask you to accept your own responsibilities in return.

  • Please treat your surgery staff with due courtesy and respect. At Bellevue Group Practice we operate a policy of zero-tolerance of patients who are violent, threatening, or abusive, whether in person, over the telephone or online. We may take action to have these patients removed from the practice list, or referred to the police if appropriate.
  • If you need a home visit, if possible please telephone before 10.30am. Transportation problems are not a valid reason for a home visit.
  • Only ask for emergency consultations or home visits when appropriate.
  • To help keep surgeries running as smoothly as possible please arrive on time for your appointment. Let us know as soon as you can if you cannot keep an appointment.

Private fees

The NHS provides most health care free of charge; however there are a number of other services for which fees can be charged, such as medical reports for insurance companies and private medical examinations.

Payment depends on the time taken and the complexity of the forms.
Click for current fees

Car parking

We offer free car parking to all our patients and visitors. Please register your car details with the reception staff on arrival.

Complaints

We operate an ‘in house’ complaints procedure to deal with any complaints which may arise. This procedure does not deal with matters of legal liability or compensation. In some cases the ‘in house’ procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.
You can make complaints by writing to the Practice Manager who will investigate and answer the issues raised. If you have difficulty communicating in writing we will be pleased to help you engage via an appropriate means. We will keep you informed of the progress of your complaint.

How to get to the surgeries by bus

Both Bellevue and Bettws are located near major bus routes through Newport.

From the City Centre Bellevue can be reached on the number 30 (Cardiff Bus), X18 (Stagecoach) and 15A (Newport Bus).

Bettws can be reached on the number 18 A/C from Newport Central.

For more information contact Traveline Cymru 0871 200 22 33.

Map for Bellevue
Map for Bettws

How to get to the surgeries by car

Bellevue Surgery is located near the Royal Gwent Hospital, Newport. From the city centre take the B4237 (Cardiff Road) past the hospital (on the right hand side). At the lights turn left down Mendalgief Road. Take the second turning left onto Bellevue Terrace and the surgery is located on the left hand side.

Bettws Health Centre is located in Bettws Shopping Centre. On entering Bettws on Bettws Lane take the second exit at the roundabout onto Monnow Way. Follow this road until you reach the shopping centre. The Health Centre is located next to the library.

Prescriptions

When you require a further supply of your medication you can request a repeat prescription in one of the following ways:

  • Via our online services
  • Delivery by hand at reception – Please hand in your computerised repeat slip or handwritten request at reception.
  • Postal Requests – Please post your repeat slip to the Surgery and we will be happy to post them back to you, providing you enclose a stamped, addressed envelope.

Whenever possible, please allow 48 hours for your prescription request to be processed.

Please note that we do not take requests for prescriptions over the telephone.

 

Staff

Partners

We have seven partners within the practice:

Dr John Crosbie (Male) MBChB, BAO, DRCOG, MRCGP, Dip Pall Med, Dip Occ Med
Dr Pamela Cribb (Female) MBChB, DRCOG, DCH, DFFP, MRCGP, DPD, DFSRH
Dr Alison Bell (Female) MBBS, MRCGP
Dr Lucy Morris (female) MBBCh, MRCGP, DRCOG, DFSRH
Dr Bethan Yeoman (female) MBBCh, MRCGP, DFSRH
Dr Amy Hampton (female) MBChB, MRCGP, DRCOG, DFFP
Dr Rebecca Hughes (female) MB BS, BSc (pharm), MRCS, MS, MSc (Ed), DFSRH, DRCOG, MRCGP
Dr Dee Clark
Dr Peter Macdonald

Together with our salaried GPs:
Dr Elizabeth Metcalf
Dr Siobhan Wade
Dr Cheryl Anderson

We also have a GP in training:
Dr Josephine Brown


Nursing Staff

Our nursing staff consists of:
Senior Practice Nurse Suzanne Watts and her team:
Janet Lewis
Denise Humble
Jayne Griffiths (Nurse Prescriber)
Lisa McDonnell
Lydia Hallett
Advanced Nurse Practitioner
Valerie Leyland
Treatment Room Technicians
Kerry Weston
Siobhan Ryan
Kathryn Edwards


Office Staff

The Office Staff are led by:
Gill Campbell, Practice Manager
James Sadler, Deputy Practice Manager
Diane Wells, Financial Manager

We have a team of secretarial, administration and reception staff who are based at the surgeries.

Catherine Green, Reception Supervisor
Alex Carsley, IT Manager
Hayley James, NCN Pharmacist


Attached Staff

We also have the following attached staff:
District Nurses
Health Visitors
Midwives
Counsellors
Job Centre Support
Smoking Cessation Counsellors
Retinal Camera Technicians


Community (District) Nurses

We have a team of nurses attached to the practice who provide nursing to patients at home.
The District Nurses may be contacted on 01633 214 661.


Health Visitors

We have a team of health visitors attached to the practice who provide support to parents and also monitor the growth, well-being and development of children.
The Health Visitors may be contacted on 01633 223 473.


Community Midwives

The community midwives provide all holistic antenatal and postnatal care during pregnancy.
All patients have a named midwife and a contact telephone number.


Confidentiality

All staff at Bellevue Group Practice are duty bound to adhere to NHS confidentiality policies at all times.

Students

We regularly have medical students from Cardiff University Medical School at the practice for training purposes. You will always be asked for your permission before a student is invited to observe your consultation.

Suggestions

There is a suggestion box located in the entrance lobby next to the repeat prescription request box.

Telephone Calls

All telephone calls are recorded for training and your protection.

Why does the NHS collect information about you?

Your doctor and the team of health professionals caring for you take records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records) or held on computer (electronic records). These records are then used to guide and manage the care you receive.

You may also be receiving care from an organisation outside of the NHS e.g. social services. If so we may need to share information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary your information will be handled in the strictest of confidence.