Why does the NHS collect information about you?

Your doctor and the team of health professionals caring for you take records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records) or held on computer (electronic records). These records are then used to guide and manage the care you receive.

You may also be receiving care from an organisation outside of the NHS e.g. social services. If so we may need to share information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary your information will be handled in the strictest of confidence.

Test Results

Please telephone the surgery during our opening hours to obtain results from your recent laboratory tests.

Opening hours

Monday8.00am - 6pm
Tuesday8.00am - 6pm
Wednesday8.00am - 6pm
Thursday8.00am - 6pm
Friday8.00am - 6pm

Telephone Calls

All telephone calls are recorded for training and your protection.

Suggestions

There is a suggestion box located in the entrance lobby next to the repeat prescription request box.

Students

We regularly have medical students from Cardiff University Medical School at the practice for training purposes. You will always be asked for your permission before a student is invited to observe your consultation.

Staff

Partners

We have eight partners within the practice:

Dr Alison Bell
Dr Lucy Morris
Dr Bethan Yeoman
Dr Amy Hampton
Dr Josephine Brown
Dr Lucienne Sheath

Together with our salaried GPs:
Dr Pamela Cribb
Dr Siobhan Wade
Dr Cheryl Anderson
Dr Mahmuda Rashid
Dr Gurvinder Singh
Dr Emma Jones
Dr Kate Hale
Dr Heyam Said


Nursing Staff

Our nursing staff consists of:
Senior Practice Nurse Sr Suzanne Watts and her team:
Sr Janet Lewis
Sr Jayne Griffiths (Nurse Prescriber)
Sr Lydia Hallett
Sr Julie Bonsall
Sr Alison Williams
Sr Courtney Rich
Sr Charlise Richards
Advanced Nurse Practitioner
Sr Neeta Joshi
Advanced Mental Health Nurse Practitioner
Deborah Taylor
Treatment Room Technicians
Melanie Perrett
Kerry Weston
Siobhan Ryan
Kathryn Edwards


Pharmacists

Hayley James , Practice Pharmacist
Jodi Gillespie, Practice Pharmacist
Ayesha Ali, Practice Pharmacist
Elaine Walsh, NCN Pharmacist


Office Staff

The Office Staff are led by:
Gill Campbell, Practice Manager
James Sadler, Deputy Practice Manager
Helen Rossiter, Deputy Practice Manager
Diane Wells, Financial Manager
Alex Carsley, IT Manager

We have a team of secretarial, administration and reception staff who are based at the surgeries.


Attached Staff

We also have the following attached staff:
District Nurses
Health Visitors
Midwives
Counsellors
Job Centre Support
Occupational Therapists


Community (District) Nurses

We have a team of nurses attached to the practice who provide nursing to patients at home.
The District Nurses may be contacted on 01633 214 661.


Health Visitors

We have a team of health visitors attached to the practice who provide support to parents and also monitor the growth, well-being and development of children.
The Health Visitors may be contacted on 01633 223 473.


Community Midwives

The community midwives provide all holistic antenatal and postnatal care during pregnancy.
All patients have a named midwife and a contact telephone number.


Confidentiality

All staff at Bellevue Group Practice are duty bound to adhere to NHS confidentiality policies at all times.

Smoking cessation

All our nurses are trained and able to give advice, help and support on smoking cessation and are able to prescribe nicotine replacement therapy on prescription.

Useful stop smoking websites include:

Help Me Quit – a bilingual website with information on all NHS stop smoking services in Wales

British Heart Foundation – Offers information, advice and guidance on the effects of smoking and how you can quit.

Smoking Cessation – NHS Direct Site – if you smoke, giving up is probably the greatest
single step you can take to improve your health.

Quit Org – Quit is the independent charity whose aim is to save lives by helping smokers to stop.

Smoking Quitters Cost Tool – Calculate the money you will save with NHS Direct quitters cost calculator and plan how to spend it.

ASH – Action on Smoking and Health (ASH) is a campaigning public health charity that works to eliminate the harm caused by tobacco.

Prescriptions

When you require a further supply of your medication you can request a repeat prescription in one of the following ways:

  • Delivery by hand at marked box outside surgery – Please hand in your computerised repeat slip or handwritten request at the marked box. Ensure to write your chosen chemist on your slip, and we will send your prescription directly to them so you do not need to collect it from the surgery.
  • Postal Requests – Please post your repeat slip to the Surgery and we will be happy to post them back to you, providing you enclose a stamped, addressed envelope.
  • Pharmacy request –  you can phone your regular chemist and ask them to order your repeat medication on your behalf.

    ***Please note that we do not take requests for prescriptions over the telephone.***

New patient registration

You can register at the practice by completing and signing a registration form available from reception, or you can also download our Registration Form.

Please ensure every page of the document is completed correctly, we will not accept incomplete forms. For details of how to fill correctly complete the form, please see this guide.

If you choose to complete the form online, there are a number of ways of getting it back to us, you can;

* Print and complete the form and hand it in at reception.

*Post the completed form to us at Bellevue Group Practice, Bellevue Terrace, Newport, NP20 2WQ.

*Or, if you have the facilities, you can print and complete the form, then scan and email it to Bellevue.Enquiries@wales.nhs.uk

Please contact us for further queries, but bear in mind the registration process can take up to 48 hours from us receiving your completed form.

Please note that we only register patients who are entitled to receive NHS treatment and whose permanent address lies within our catchment area.

Once you have registered, please fell free to ask at reception for a patient information leaflet, or download a web-friendly one here.

Please note that measures in place due to the pandemic response mean we are currently only able accept new patients who have moved into our catchment area.

How to get to the surgeries by car

Bellevue Surgery is located near the Royal Gwent Hospital, Newport. From the city centre take the B4237 (Cardiff Road) past the hospital (on the right hand side). At the lights turn left down Mendalgief Road. Take the second turning left onto Bellevue Terrace and the surgery is located on the left hand side.

Bettws Health Centre is located in Bettws Shopping Centre. On entering Bettws on Bettws Lane take the second exit at the roundabout onto Monnow Way. Follow this road until you reach the shopping centre. The Health Centre is located next to the library.

Emergencies

***For life-threatening emergencies please ring 999.***


For an urgent appointment outside of normal surgery hours please ring the Out of Hours Service on 111.

Please only ask for urgent consultations or home visits when appropriate.

If you are unwell or injured, it’s important that you get to the right place, first time – Think 111 First!

– You can access the online Symptom Checker or call 111 for urgent help and advice.

– Please remember that your GP Practice is open. For any medical concerns, please don’t leave it until you need more urgent or emergency care. Contact your GP by telephone, or visit your local pharmacy for advice.

– If you have an injury that is urgent but non-life-threatening, go to your nearest Minor Injury Unit

– If you are unsure whether you require urgent or emergency help, please contact 111 before attending any of our hospitals.

– If it is a life-threatening emergency, please call 999 or go straight to The Grange University Hospital.

 

Mental Health

We have two Advanced Mental Health Nurse Practitioners as part of our team who are able to see patients for mental health matters including medication reviews.

Complaints

Complaints Procedure

  • The practice follows Aneurin Bevan Health Board’s ‘Putting Things Right’ procedures by investigating complaints in-house in the first instance.
  • Following receipt of you a concern, we will:
    * Write to you confirming our understanding of your concerns, and outlining the plan of how we will investigate them;
    * Investigate your concerns appropriately;
    * Send you a full written response to your concerns, outlining ways in which we can rectify them where appropriate;
    * We will also let you know where you can take your concerns once we have responded, if you remain unhappy.
  • Complaints should ideally be made in writing addressed to the Practice Manager, either by post or by email. We can also take complaints verbally over the telephone if you would prefer.
  • To download a copy of our Practice Complaints Policy please click here.
  •  Aneurin Bevan Community Health Council are able to offer independent advice and support if you require any assistance with making your complaint.

Child immunisations

We strongly recommend that all children are immunised according to the nationally recommended standard schedule.
The current child immunisation schedule is:

Two months old
Diphtheria, tetanus, pertussis, polio vaccine and Hib (DTaP/IPV/Hib) as one injection
Pneumoccocal (PCV)

Three months old
Diphtheria, tetanus, pertussis, polio vaccine and Hib (DTaP/IPV/Hib) as one injection
Meningitis C (MenC)

Four months old
Diphtheria, tetanus, pertussis, polio vaccine and Hib (DTaP/IPV/Hib) as one injection
Pneumoccocal (PCV)
Meningitis C (MenC)

At around 12 months
Hib and meningitis C one injection
At around 13 months
Measles, Mumps and Rubella (German Measles) (MMR) one injection. For further information on MMR, visit NHS Choices Pneumococcal (w.e.f. 04/09/06)

3 to 5 years (pre-school)
Diphtheria, tetanus, acellular pertussis, inactivated polio vaccine (DTaP/IPV)
Measles, Mumps and Rubella (German Measles) (MMR)

These are the current national recommendations, but may be changed from time to time.
NHS Immunisation Information for more information on childhood immunisation.

Child health

Child Health Clinics are run at:

Bellevue Wednesday 1.30pm – 3.30pm
Bettws Thursday 1.00pm – 3.30pm

Asthma

You will be called annually for an Asthma Review. It is important that you attend this appointment or let us know if you’re not able to so we can offer this appointment to other Asthma patients.

Appointments

PLEASE NOTE: DUE TO CORONAVIRUS RESTRICTIONS WE ARE REQUIRED TO SUSPEND OPEN ACCESS SURGERY. PLEASE DO NOT ATTEND THE SURGERY UNLESS YOU HAVE A PRE-ARRANGED APPOINTMENT


Bellevue Group Practice:

Opening Times

Monday8.00am - 6pm
Tuesday8.00am - 6pm
Wednesday8.00am - 6pm
Thursday8.00am - 6pm
Friday8.00am - 6pm

Tel: 01633 256337

Bettws Health Centre:

Appointments by prior arrangement only . Prescriptions will still be processed at Bellevue Surgery and then sent to a chemist of your choosing. During the Covid-19 pandemic we ask that you do not attend the surgery without being invited.

Your co-operation is as always very much appreciated.


Bettws Health Centre Opening Times

Monday8.00am - 1.00pm, 1.30pm - 6pm
Tuesday8.00am - 1.00pm
Wednesday8.00am - 1.00pm
Thursday8.00am - 1.00pm
Friday8.00am - 1.00pm

Current Appointment Information

Remember that you can still ask for an appointment for a health concern not related to coronavirus. Please DO NOT attend the surgery unless you have a pre-arranged appointment. Open access surgery is not currently available, and we are unfortunately unable to allow patients to book appointments using My Health Online.

To help minimise the risk of spreading the virus, we are asking patients to instead telephone the surgery on 01633 256337 to request a GP/Nurse appointment. The receptionist will take your details and you will be added to a triage list for the nurse to review.

You will then receive a phone call from the relevant clinician, or a call back informing you of when the clinician will be contacting you. We are unable to provide an exact time of your expected call back, but please ensure you are able to hear and answer your phone promptly.

We are able conduct many consultations over the phone without the need to see the patient in person. However, the clinician may ask you to attend the surgery for an allotted appointment time if appropriate. Please bear in mind to reduce time spent waiting in the surgery you will only be permitted to enter the building up to 5 minutes before you allotted appointment time, anyone arriving earlier than this will be asked to wait outside.

** FOR URGENT SYMPTOMS, PLEASE TRY TO CALL BEFORE 11AM**

***PLEASE DO NOT ATTEND THE SURGERY WITHOUT BEING ALLOCATED AN APPOINTMENT***

In an emergency, dial 999


Skin Conditions

In some cases of skin issues e.g. rashes/minor cuts etc., we are now able to assess and treat patients with symptoms via the sending and receiving of digital images. You may be asked to send a picture of the affected area rather than come in to the surgery, the nurse triaging your call will advise you if this is appropriate.


 

Ante-natal

Antenatal clinics are run by Community Midwives on a Tuesday PM and Friday AM in Bellevue Surgery and on Thursday AM in Bettws Health Centre.

Private fees

The NHS provides most health care free of charge; however there are a number of other services for which fees can be charged, such as medical reports for insurance companies and private medical examinations.

Please click the link for our current fees. Private Fees at Bellevue Group Practice 

Support for Carers

A carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. 

Below is a list of resources for carers including organisations, support and advice available:

NHS 111 Wales – Advice on rights as a carer and how to access help.

Carers Wales – Expert help and advice including a dedicated helpline for carers, covering all aspects of caring.

Carers UK – Upfront – Simple tool from Carers UK for carers who are new to the maze of benefits and entitlements.

Newport City Council – Link to NCC’s dedicated Carers page. Also see their useful Carers’ Handbook.

Gwent Parent Carer Forum – A forum for parents of children with Additional Learning Needs.

Carers Trust South East Wales – Largest charity for carers in Wales, providing practical services for unpaid carers and people with care needs across South East Wales.

Newport Carers Forum – Facebook page for carers support group in Newport.

Taking Care – Video library for Carers offering support on practical matters, understanding emotions, and how to keep your own life in balance whilst caring for someone else.

Dewis Cymru – Advice and guidance for Carers and index for local and national support agencies.

Direct.Gov – Link to apply for Carers Allowance.

Carers Trust – Young Carers – Support for young carers including activities and breaks, emotional support, and peer and community support.

NHS Young Carers – Guide to accessing help for young people and children who are carers.

Patients with particular needs

Both surgeries have suitable access for disabled patients. All facilities are located on the ground floor. We also have two parking spaces outside Bellevue Surgery and in the main car park that are reserved for patients displaying a blue badge.

For patients with hearing difficulties we have a hearing loop in both surgeries. You can also email the surgery at Bellevue.Enquiries@wales.nhs.uk or provide your mobile number for us to text information to you. However you must email the above address once an appointment has been booked if you require a BSL interpreter to attend your appointment.

Patients with significant hearing impairment should benefit from registering for My Health Online at the surgery. My Health Online enables patients to book appointments, order repeat medication, and change their contact details. Please remember to contact us so we can arrange a BSL interpreter if this is required.

Please let us know at the reception desk if you need assistance with hearing, sight, or any other specific requirements, or by contacting us by email.

We can also arrange interpreting services for patients who do not speak English as a first language. Please let us know if you need this service when booking an appointment.

Please let us know if you require longer consultations due to your communication needs when booking an appointment.

Patients can be accompanied at their appointments by a carer or assistant.

The practice welcomes assistance dogs to the surgery. Dogs need to remain on a lead and in close contact with the owner. Dogs must display a special identifying harness and collar tag.