Coronavirus Information

Coronavirus (Covid-19) Information

If you have any of the following symptoms:
* A new, continuous cough and/or
* A high temperature and/or
* A loss of, or change to your sense of taste or smell
You and everyone else who lives in your house must immediately stay at home and follow this guidance
DO NOT attend the GP surgery, pharmacy or hospital.


You should only contact NHS 111 by telephone if;
*You feel you cannot cope with your symptoms at home
*Your condition gets worse
*Your symptoms do not get better after 7 days
*You do not have access to the internet and are unable to access NHS 111 online

Testing and Contact Tracing

Please click here for more detail information regarding Track and Trace

To apply for a test, visit this website or call 119.

Members of the public who have symptoms of Coronavirus can now apply for a test within the first 5 days of having symptoms. If you test result is positive, you will be asked to provide details of anyone you have been in close contact with so that they can also be tested.

Current Guidance

If you do not have symptoms you should follow the current government rules for everyone and ensure that whilst out in public you:
• Wear a face covering in all indoor settings (excludes eating or drinking)
• Stay 2 metres (6ft 6inches) away from other people

• Wash your hands for 20 seconds as soon as you get home
The Welsh Government has now ruled that the public are required to wear face coverings in all indoor settings. Please be advised GPs are not in a position to provide letters for patients who believe they should be exempt from wearing a face covering. The guidance suggests there is no requirement for the public to provide medical evidence for exemption therefore a self-declaration from the individual should be sufficient. Please refer to GOV.UK for further information.
For up-to-date information about what you need to do to protect yourself and others, please visit the Public Health Wales website.

Extremely Vulnerable Persons

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you should have received a letter from the Chief Medical Officer. For more information go to this website

Mental Wellbeing

If you or someone in your family is experiencing mental health difficulties during this period you may find the following NHS website helpful. Mind have released a new service called Active Monitoring for people over 18 in Wales click here for more information about this, and click here to be taken to their dedicated Coronavirus Information Hub.


To help minimise the risk of spreading the virus, we are asking patients to instead telephone the surgery on 01633 256337 to request a GP/Nurse appointment. The receptionist will take your details and you will be added to a triage list for the nurse to review.

You will then receive a phone call from the relevant clinician, or a call back informing you of when the clinician will be contacting you. We are unable to provide an exact time of your expected call back, but please ensure you are able to hear and answer your phone promptly.

We are able conduct many consultations over the phone without the need to see the patient in person. However, the clinician may ask you to attend the surgery for an allotted appointment time if appropriate. Please bear in mind due to social distancing restrictions and to reduce time spent waiting in the surgery you will only be permitted to enter the building up to 5 minutes before you allotted appointment time, anyone arriving earlier than this will be asked to wait outside.

In an emergency, dial 999


Click here for current information regarding ordering repeat medication.

***News regarding Bettws Health Centre*** please click here